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Approved Provider Program

Become anApprovedMUIC Provider

Help newcomers arrive with clarity, safety, and accountable support.

Support newcomers through approved service categories such as airport arrival support, settlement orientation, provider review, community support, and local assistance.

Apply to Become a ProviderSee Provider Responsibilities
An approved service provider welcoming a newcomer at a Canadian airport
Identity reviewedVerified for trust and transparency
Category approvalAuthorized in approved categories
Quality monitoredOngoing reviews for high standards

Provider network

Support Categories

Providers are embedded in real communities—not call centres or agencies. They show up in person, because every first month matters.

Support category

Airport Pickup & Arrival Support

Approved providers help newcomers navigate the airport, arrange transport, and begin their first day with confidence and local support.

Airport meet-and-greet

Friendly welcome at arrivals with name-sign and personalized support.

Ride coordination

Safe, reliable transportation from the airport to the destination.

Arrival guidance

Help with airport navigation, SIM cards, money exchange, and more.

First-day support

Tips and essentials that help newcomers feel prepared and confident.

How it works
  1. 1Book supportChoose arrival details and preferred services.
  2. 2Meet on arrivalYour greeter meets you at the airport.
  3. 3Get settledWe help you reach your destination and settle in.
An arrival provider welcoming a newcomer at a Canadian airport

Provider standards

Who MUIC islooking for.

These aren't personality traits—they're working standards. Every provider on the platform is expected to meet them consistently, not just during onboarding. Hover or focus an icon to explore each quality.

  • Reliable
  • Respectful
  • Clear Communicator
  • Safety-Conscious
  • Scope-Disciplined
  • Punctual
  • Culturally Aware
  • Platform-Aligned
  • Documentation-Ready
  • Accountable
  • Newcomer-Focused
Apply to become a provider

Provider onboarding

How to Becomean ApprovedProvider.

Complete the required verification, training, and category approval steps before serving newcomers through MUIC. All steps are mandatory and reviewed before full provider access is granted.

  1. Create Provider Profile

    Set up your provider identity and basic profile information.

  2. Choose Service Categories

    Select the approved service areas you want to support.

  3. Complete Identity Verification

    Submit required information for identity review.

  4. Submit Category Information

    Provide details needed for your selected provider category.

  5. Complete Required Training

    Review MUIC service, safety, and communication standards.

  1. Accept Provider Terms

    Agree to platform rules, service boundaries, and compliance.

  2. Complete Category Approval

    Wait for MUIC review and approval for selected categories.

  3. Start with Limited Access

    Begin serving only within approved and limited service scope.

  4. Build Verified Service History

    Maintain reliable, safe, and compliant service records.

  5. Maintain Trust Level

    Keep quality, safety, and scope discipline standards active.

Provider support

Frequently AskedQuestions.

Understand provider responsibilities, approval requirements, service boundaries, and trust expectations before applying.

8 Questions · MUIC provider program

Still have questions aboutbecoming a provider?

Review the full provider guidelines or contact MUIC support before applying.

Read GuidelinesApply to Become a Provider